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Senior Services case managers complete certificate program


  A Henry County senior citizen died recently, leaving no relatives or plans for his funeral or burial. The man lived alone and, with no friends or family to handle arrangements, Henry County Senior Services Case Manager Cheryl Rox-Armour took on the task of planning his funeral. Not because, it’s a part of her job, but because, as she said, it was the right thing to do. She found out the elderly gentleman was a veteran and was able to make arrangements to have his body transported to a veteran cemetery. Not only did she make all of the arrangements and fill out the applicable paperwork, but took her own time to accompany his body to its final resting place.

L to r: Cheryl Rox-Armour, Lynn Whitt, Kathy Smith, Chairman Elizabeth ‘B.J.’ Mathis and Director of Senior Services, Susan Craig. Back row ( r.) District V Commissioner Bruce Holmes, District IV Commissioner Reid Bowman, District III Commissioner Randy Stamey, District I Commissioner Warren Holder and District II Commissioner Brian Preston.                  Special photo

  In talking about her work with Senior Services, Rox-Amour said it is more than just a job; it’s about caring for others, for the love of humanity.

  Rox-Amour, along with Senior Services case managers Kathy Smith and Lynn Whitt, were recognized by the Henry County Board of Commissioners at Monday’s regular Commission meeting for their outstanding accomplishment of completing a certificate program through Boston University’s Institute for Geriatric Social Work Foun-dations in Aging program.

  They were presented certificates for completing a rigorous course on case management. The course  was funded by the Atlanta Regional Commission with no cost to taxpayers, but with great benefits for citizens. The program aided the caseworkers with more effective ways of communication and documentation.

  The Senior Services case managers are a valuable team of committed professionals in our community who help hundreds of seniors in the County. Seniors who are in need are often referred to Senior Services through family members, neighbors, volunteers or Adult Protective Services. A part of the job for the case manager is to perform in-home visits and checks in order to interview and assess the needs of a particular senior citizen. Once the assessment is complete, the case manager helps to determine a course of action. Henry County’s case managers often go above and beyond the call of duty in assisting seniors, and at times use their own free time to help those in need, by visiting, running errands and making arrangements for care.

  Kathy Smith, Lead Case Manager for the County said that the first thing that caseworkers must do is establish a bond of trust with the seniors. She said that can be a difficult task as many older people who live alone are guarded or fearful. She said the services they help to provide include referrals for meals, personal care, respite care, homemaker services and other resources. She said many clients are not only elderly, but live alone and are in declining health.

  Services to seniors in Henry County are provided on a sliding scale. Henry County Senior Services also operates three senior centers which offer a variety of classes and activities. The Department also helps to provide critical services, such as hot, nutritious meals that are home-delivered each weekday to hundreds of seniors through the Meals on Wheels program, nutritional supplements to those who qualify, and in-home health services. 

  For more information on Henry County Senior Services and the programs offered, visit or call 770-288-7000.



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